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Frequently Asked Questions

Skincare

What is Ayurveda?

Ayurveda is the ancient science of natural medicine that has its origins dating back over 4000 years. It focuses on creating a pristine balance between mind, body, and spirit. It is about balancing one’s soul with Mother Nature and the elements around them. Unlike other medical systems where the problem is the main focus, Ayurveda centers around and aims to treat the wholeness and wellness of the individual.

Modern medicine focuses on destroying pathogenic invaders from outside the body. Ayurveda focuses on making the body's defenses as strong as possible through promoting inner balance. The foundation of this overall balance is three organizing principles called the doshas; Vata, Pitta and Kapha. The ancient Ayurvedic texts discuss the doshas in what we would recognize as homeostatic terms. The doshas are regarded as among the first sprouting of the unmanifest field of unconsciousness into the manifest realm of matter.

The three doshas can me defined in terms of broad functions. Vata is the dosha, which is expressed in all motion; Pitta is the one, which is expressed in metabolism, heat production, digestion and energy production; and Kapha gives solidity, structure, and balances the fluid. An excess of the dosha, or a shortage of the dosha can cause disease.

How imbalanced doshas affect the health of the skin and how it can be treated with Exquis Skincare products?

  1. Imbalance of Vata results in dry or rough skin. Exquis Ultra Moisturizer effectively hydrates dry or rough skin and restores it to normal health.
  2. Imbalance in Pitta results in rashes and inflammatory skin diseases. Exquis Ultra Moisturizer calms and cools down inflamed skin and helps it become normal.
  3. Imbalance in Kapha results in Oily skin. Exquis Anti-Aging Moisturizer restores oily skin back to its normal healthy state.

Exquis products bring together traditional Ayurvedic actives including turmeric, neem, aloe vera, basil, and sandalwood. These ingredients are best known and traditionally used for their extensive soothing, anti-inflammatory, anti-bacterial healing properties. These actives help to calm ugly breakouts, sooth painful skin irritations, and hydrate dry skin achieving a balanced, brighter and healthier skin tone. Exquis products also contain a specially formulated blend of antioxidants, moisturizers, and vitamins that is beneficial even for the most sensitive skin.

What makes Exquis Ultra Moisturizer and Anti-Aging Moisturizer so effective at alleviating Eczema symptoms?

We at Exquis understand eczema is an unsightly, painful, reoccurring skin condition and often involves scaly, itchy rashes and blistering or peeling of the skin. Exquis Products alleviate eczema symptoms of dryness and itching, which can lead to infection. All Exquis moisturizers contain turmeric. Turmeric’s active ingredient, curcumin, is a natural antiseptic with antibacterial and antimicrobial properties. It heals and prevents dry skin and is used to treat eczema. Our products contain liposome encapsulated turmeric and moisturizing actives. These are released in a controlled manner to provide critically needed moisture which helps smooth and treat your eczema symptoms up to 12 hours.

Exquis Moisturizers are extremely gentle on the skin and treat the painful, unsightly symptoms of Eczema better than any available product in the market.

How effective are the products?

Exquis skincare products are extremely gentle and highly effective on even the most sensitive skin. All products contain natural Ayurvedic active ingredients encapsulated in our patent pending Liposome technology. Users have noticed significant improvement in relieving the signs and symptoms of acne, eczema, dry skin and aging within the first few weeks of use. Exquis products are known to hydrate dry and calm irritated skin without leaving the slightest trace of visible oil or grease. Skin begins to look and feel noticeably brighter, smoother, and radiates a natural healthy glow.

When can I expect to see results after using the Exquis Products?

Many of our users have experienced noticeable results within the first week of use. Your skin will begin to look brighter, feel smoother with a more even skin tone as you continue to use the skincare line. Depending on your skin, most users notice significant improvement in the overall health of the skin after 2 weeks, when acne and Eczema’s painful symptoms begin to heal, fine lines and wrinkles start to disappear. Skin continues to improve within the first 4 weeks of use.

When and how frequently should I use the Exquis Skincare Line to maximize results?

Exquis Ultra-Moisturizer can be used any time as needed. Exquis Anti-Aging Moisturizer can be used twice daily for the first two weeks. For the best results, we recommend applying this moisturizer in the morning after cleansing your face with the Exquis Deep Cleansing Wash and re-applying once at night before you sleep. Afterwards the Exquis Anti-Aging Moisturizer should be applied daily once at night.

Prodcut Concerns

Where can I find what ingredients are in the product?

This information is available under "NATURAL ACTIVES" tab on the website and on the secondary packaging of the product.

How long will the products remain fresh after I open them?

Exquis Skincare products will remain fresh up to 30 days once opened. The container should be always kept closed after use.

What is the shelf life of Exquis LLC products?

The self-life of all our products is 24 months. We recommend you discard any remaining product after this time period.

Does your company test their products on animals?

We do not test our products on animals. Exquis strongly views animal testing as unnecessary and inhumane.

Online Payments

How do I know my personal and credit card information is secure?

We are highly committed to protecting your privacy and security. Our checkout process is protected by the most advanced Internet security protocols including (SSL). Authorize Net Company processes the payment. Your personal information is never shared and your payment information is never stored on our website.

What payment methods to you accept?

We ONLY accept the following credit cards: Visa, MasterCard and American Express. We currently do not accept personal checks, money orders, gift cards, gift certificates or cash when purchasing through Exquisskincare.com. For your security, the billing name and address you provide must match that of the credit card used for payment. Exquis LLC reserves the right to cancel any order that does not match these requirements.

Do you charge State Taxes?

Exquis LLC charges sales tax for residents in New York as required by law. Tax-free shipping is available elsewhere.

Orders

Do you accept International Orders?

Yes. Customers are responsible for customs and other applicable taxes in their country. If you are interested in placing an international order, please contact a Customer Relations Specialist at (845) 667-0243 or contact@ExquisSkincare.com.

How long will it take for my order to arrive?

Orders are typically processed within 1-2 business days after receipt (excluding weekends or holidays). All orders placed after orders processed after 2:00 PM ET will be processed the following business day and shipped out that day, based on product availability. Orders placed on Saturday, Sunday or holidays will be processed on the following business day.

All orders are subject to bank authorization before further processing and only purchases that are authorized and approved will be shipped out. Once the order is processed it takes between 2-3 business days based on the destination.

What are the shipping rates?

For purchases in the 48 contiguous states, Exquis LLC has the following shipping & handling costs:

  • Standard Shipping (2-3 days): $8.00
  • Next Day (Overnight): $60.00
  • Overseas shipment: $40.00

If you are interested in shipping packages to Hawaii, Alaska or Puerto Rico, please contact a Customer Relations Specialist at (845) 467-2442.

Do you ship to P.O. Boxes?

Sorry, unfortunately we do not ship to P.O. Boxes or AFO/FPO addresses at this time.

Returns

What is your policy for returns?

If, for any reason, you are not completely satisfied with your purchase at ExquisSkincare.com, you may return it and obtain a credit or an exchange within 14 days of purchase. Please return any unused portion of the product along with the product invoice showing proof of purchase and order number from Exquisskincare.com using an insured, traceable method to: Exquis LLC, P.O. Box 167, Harriman, NY 10926. Items purchased only through Exqusskincare.com with an accompanying, valid invoice and order number may be accepted for exchange or return. Shipping & handling charge is non-refundable.

What if the products or my shipment arrives damaged?

We put the utmost care in packaging our products. Unfortunately, sometimes, despite our best efforts, products can be damaged in transit. If products are severely damaged contact us right away by email at contact@exquisskincare.com with you order number and invoice as proof of purchase. Please hold on to the entire parcel received in addition to the damaged materials, products, and packaging. We will immediately contact the carrier to inspect and collect the damaged materials.